Logged in
0
0 on floor
On calls
0
0 active calls
Available
0
Ringing
0
On break
0
SLA — live
—
Live queues
| Queue | Waiting | Longest | Agents | SLA | |
|---|---|---|---|---|---|
Alerts & risks
- Compliance · missing disclosureKaran Patel — Collections call 08:12. Required script not detected.
- SLA risk · Tech supportQueue depth 28, projected breach in 9 min.
- Negative sentiment spikeMarcus Bell · 4 consecutive tense interactions.
Agent activity — live
Login/logout report →| Agent | Status | Calls | Talk | Break | Login | Controls |
|---|---|---|---|---|---|---|
SLA & queue — last 30 min
Channel snapshot
Voice
142live
46 queued
Chat / WhatsApp
98live
18 queued
Email / Tickets
44live
12 queued
Queue performance — live
| Queue | Agents | Abandoned | SLA |
|---|---|---|---|
| No active queues | |||