Per-agent performance
| Agent | Ext | Login hours | Handled | Answered | Not answered | Missed | Answer rate | Outbound | Inbound | AHT | Talk time | Break time | Wrap time | Idle time | First login | Latest login | Last logout | Last activity |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Break time
| Agent | Ext | Breaks | Total break time |
|---|---|---|---|
Break log
| Agent | Ext | Started | Ended | Duration |
|---|---|---|---|---|