VoxiFlow

Overview

Dashboard Live Operations

Analytics

CDR / Interactions Recordings Agent Report Reports Quality & Analytics SLA Management

Workspace

Agent Workspace Leads Conversations Contacts

Operations

Supervisor Monitoring Wallboard Queues

Outbound

Campaigns / Dialer

Telephony

Numbers & Trunks IVR & Routing Telephony Test

Administration

Organisations Users Roles & Permissions Org Configuration Audit & Compliance

QMS

Dashboard Analytics Upload & Test Audit Calls Agent Performance External Sources Scorecard Config

OBD

Broadcasts Recordings Flows

K

All systems normal

Roles & Permissions

Permission matrix

Capability
Live operations
Recordings & QA
User management
Billing
AI control
Routing & flows
Audit log