VoxiFlow

Overview

Dashboard Live Operations

Analytics

CDR / Interactions Recordings Agent Report Reports Quality & Analytics SLA Management

Workspace

Agent Workspace Leads Conversations Contacts

Operations

Supervisor Monitoring Wallboard Queues

Outbound

Campaigns / Dialer

Telephony

Numbers & Trunks IVR & Routing Telephony Test

Administration

Organisations Users Roles & Permissions Org Configuration Audit & Compliance

QMS

Dashboard Analytics Upload & Test Audit Calls Agent Performance External Sources Scorecard Config

OBD

Broadcasts Recordings Flows

K

All systems normal

SLA Management

Live compliance

· refreshes every 10s

SLA policies

Policy	Scope	Answer target	Abandon max	AHT target	Active	Actions